beng88 Privacy Policy

Introduction and Scope

beng88 ("we", "our", or "platform") operates a trusted online casino and gaming platform for users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy applies to the beng88 website and all related services.

Through this Policy we aim to make clear what types of information we collect, how that information is used, with whom it may be shared, and what steps we take to protect your information. Please read this Policy carefully before using beng88 services.

This Policy operates in conjunction with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please visit the FAQ page or contact us directly.

Data Collection

beng88 collects personal information in the following ways:

2.1 Information Collected During Registration

When you create an account at beng88, we collect the following information:

• Full name (in Bengali and/or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• Username and password
• Preferred language and currency (Bangladeshi Taka / ৳)

2.2 Financial Transaction Information

During deposits and withdrawals we collect:

• Payment method details (bKash, Nagad, Rocket, Upay account information)
• Transaction amount and date
• Transaction reference number

Please note: we never store full payment card numbers. Every transaction is completed via SSL encryption.

2.3 Identity Verification (KYC) Information

To meet regulatory requirements and prevent fraud, we may request the following documents:

• National Identity Card (NID) or passport
• A recent photograph
• Proof of address (where applicable)

2.4 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and version
• Operating system
• Pages visited and session duration
• Referral URL
• Gaming activity logs

Purpose of Data Use

beng88 uses collected information for the following legitimate purposes:

3.1 Service Delivery and Operation

• Creating and managing accounts
• Ensuring deposits and withdrawals are processed
• Personalising the gaming experience
• Providing bonuses and promotional offers
• VIP membership management (Bronze, Silver, Gold, Platinum)

3.2 Security and Compliance

• Preventing fraud and money laundering
• Protecting accounts and preventing unauthorised access
• Implementing responsible gaming policies
• Age verification (confirming 21+)
• Meeting legal and regulatory obligations

3.3 Communication and Support

• Providing customer service (24/7 live chat and email)
• Sending important account-related notifications
• Assisting with technical issue resolution
• Sending promotional messages where you have given consent

3.4 Service Improvement

• Improving platform performance and usability
• Analysing gaming statistics (in anonymised form)
• Launching new features on a trial basis

Data Sharing and Disclosure

beng88 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who deliver specific services on our behalf, such as payment processing, data storage, and analytics. These partners have access only to the information needed for their designated tasks and are bound by strict confidentiality agreements.

4.2 Game Providers

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi may view the minimum information necessary to deliver an uninterrupted gaming experience.

4.3 Legal Obligations

We may be required to disclose information in the following cases:

• As part of a court order or legal process
• In response to a lawful request from a government investigative authority
• In the investigation of financial crime or fraud
• To protect the rights of ourselves, our users, or the general public

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred as part of the assets. In such cases we will notify users in advance.

Cookies and Tracking

The beng88 platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help us remember your preferences and improve the quality of our service.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. These include login sessions, security tokens, and similar elements.
• Functionality Cookies: Remember your language preferences, display settings, and similar choices.
• Analytics Cookies: Collect platform usage statistics that help us improve our service quality.
• Targeting Cookies: Deliver relevant promotions based on your gaming behaviour.

5.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may prevent some platform features from working correctly.

Data Retention

We retain your personal information only for as long as necessary. Retention periods are determined based on the type and purpose of the information.

6.1 Retention Periods

• Active Account Information: All information is retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years after account closure to meet legal obligations.
• KYC Verification Information: Retained for the period required by applicable law.
• Support Communication Logs: Retained for up to 2 years after resolution.
• Marketing Preferences: Until you withdraw your consent.

6.2 Data Deletion

Once the retention period expires, or upon your request (where there is no legal obligation to retain), we securely delete or anonymise your information.

Data Security

beng88 applies industry-standard technical and administrative measures to protect your personal information.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Firewall: Advanced network firewalls prevent unauthorised access.
• Secure Server: Our servers are located in protected data centers.
• Two-Factor Authentication (2FA): Available for account security.
• Regular Security Audits: Security checks conducted by independent experts.

7.2 Administrative Protection

• Staff training on data confidentiality
• Access control for data based on need-to-know
• Rapid response plan in the event of a data breach

User Rights

As a user of the beng88 platform, you retain the following rights regarding your personal data:

8.1 Right to Access Data

You may request a copy of your personal data stored with us at any time. We will respond within 30 business days of receiving your request.

8.2 Right to Correct Data

If any information stored in your account is incorrect or incomplete, you can correct it through your account settings or by contacting our support team.

8.3 Right to Delete Data

Under certain circumstances (for example, where there is no legal obligation to retain it and after account closure), you may request that your data be deleted.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. However, there may be limitations on objecting to data processing that is necessary for service delivery and legal obligations.

8.5 Right to Data Portability

You may request that your data be provided in a structured, machine-readable format.

To exercise any of the above rights, contact us by email: [email protected] — or through 24/7 live chat.

Protection of Minors

beng88 provides services only to those aged 21 and above. We strictly prohibit the collection or processing of data from minors.

We verify age during the registration process. If we find that a person has created an account while under the age of 21, we will immediately close that account and delete the associated data.

If you believe a minor is operating an account on our platform, please inform us at [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

beng88 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to the email address registered with your account
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after changes have been made will be considered acceptance of the updated policy. We recommend that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us:

Our privacy team aims to respond to your request within 30 business days of receipt. Urgent matters are handled promptly.

To learn more about us, visit our About Us page. For answers to common questions, visit the FAQ page.